Returns, exchanges,
and warranty service

Coverage

Return and exchange period

You can return or exchange a product up to 7 days after you purchased it.

Memory Express warranty period

After the return and exchange period ends, your product is still covered by the Memory Express warranty.

We created the Memory Express warranty to give you a better warranty claim experience. During this period, you can contact us directly if you experience a problem with your product. By working directly with us, instead of the product manufacturer, you can often save on shipping costs.

  • All new products come with a 1-year limited Memory Express warranty, unless otherwise specified.
  • Refurbished clearance products carry a 60-day limited Memory Express warranty. All other clearance products carry a 1-year limited warranty (unless otherwise specified).

Conditions and restrictions

Final sale products

The following products are not eligible for return:

  • Cell phones
  • Canned air
  • Thermal paste
  • Software
  • Liquid cooling products
  • Projectors
  • Imaging units
  • Special order products

Consumable products

The following products are eligible for return or exchange if they are unopened:

  • Printers
  • Printer heads
  • Ink and toner cartridges
  • Projector bulbs
  • Bulk cable spools
  • Batteries
  • Products containing consumables

Package contents

To return or exchange a product, you must include all original package contents, such as accessories, software, manuals, blank warranty cards, and documentation. The packaging must be complete and in resalable condition.

Bundled items

To return or exchange a product, you must include any bundled or bonus items that were included with the product, and those items must be unopened or unused.

Damaged and modified products

We will not accept returns or exchanges for products that have been physically altered, modified or damaged. In exceptional cases where we do accept such a return, a re-stocking fee may apply.

Abuse of the return policy

We reserve the right to refuse returns that we deem to be an abuse of our return policy.

Liability for components

Before installing components that you bought from Memory Express, make sure it is compatible with your existing equipment and that you are confident installing it yourself. Memory Express is not liable for any damage that a component might cause to your existing equipment, whether that component is defective, incompatible, or installed incorrectly.

If you are unsure about using or installing a product, please take advantage of our technical services.

How to get return, exchange, or warranty service

If you live close to a Memory Express store, you can phone or bring your product to the customer service desk at any time to find out what kind of help is available to you. Find your nearest Memory Express store.

If shipping is your only option, read steps 1–3 below to find out how to send your product to us.

Step 1: Get an RMA number

Before you send your product to Memory Express for return, exchange, or warranty service, you need to get a Return Merchandise Authorization (RMA) number. We cannot accept any parcels that do not have an RMA number clearly marked on the outside of the package.

To be eligible for an RMA number, the product must be within the Memory Express warranty period. If the Memory Express warranty period for your product has ended, contact the product manufacturer directly for warranty service.

To get an RMA number, complete the RMA form in the RMA request section at the bottom of this page.

Step 2: Prepare the product for shipping

It’s important that your product arrives in good condition.

Follow these guidelines when preparing your product for shipping:

Use a box that is large enough to fit your product with 1–3 inches of padding on all sides
Use a box that is made of double-walled cardboard

If the box has any old shipping labels, remove or cover them
Your parcel could be exposed to all kinds of weather, so seal the box on all sides with packing tape as shown here:

Step 3: Ship the product

Act quickly

Your RMA number is valid for 14 days, so be sure to ship your product to us right away.

If 14 days pass before we receive your product, you will need to request a new RMA number.

Get shipping insurance

You are responsible for ensuring the product arrives in good condition, so we strongly recommend that you insure your parcel against damage and loss.

Ship to our warehouse address

Ship your parcel to our warehouse at the following address:

RMA #XXXXXXXXX

Memory Express Inc.

3305 32nd Street NE

Calgary, AB, Canada

T1Y 5X7

If you forgot to include your RMA number in the shipping address, write the number clearly on the outside of the box.

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